Privacy Policy

1. About This Policy

PlanBeacon is operated as a sole proprietorship in Alberta, Canada ("we," "us," or "our"). PlanBeacon operates a Canadian home internet comparison and lead-generation service at planbeacon.ca. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

By using our website or submitting information through our forms, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information that you voluntarily provide when you:

• Submit a Check Availability or lead inquiry form
• Contact us through our Contact page
• Communicate with us by email

The information we may collect includes:

• Full name
• Email address
• Phone number
• Street address or postal code
• City and province
• Preferred internet provider
• Current internet provider
• Desired internet speed
• Whether you are moving
• Any additional notes you provide

We also collect standard technical information through our website, including IP addresses, browser type, pages visited, and referring URLs, through server logs and analytics tools.

3. How We Use Your Information

We use the personal information you provide to:

• Review internet plan availability at your address
• Connect you with a participating dealer or provider partner who can confirm availability and current offers
• Respond to your inquiries and follow up on your request
• Improve our website and comparison tools
• Comply with applicable legal obligations

4. Lead Routing to Dealer Partners

When you submit a Check Availability request, your contact information and address details may be shared with a participating dealer or provider partner for the purpose of confirming internet plan availability at your address and following up with you directly.

We only share your information with partners for the purpose you submitted it — to check availability and receive follow-up on internet plans. We do not sell your personal information to third parties for unrelated marketing purposes.

Partners who receive your information are expected to handle it in accordance with applicable Canadian privacy laws and to use it only for the purpose of responding to your inquiry.

Any commercial electronic messages sent to you following a lead referral will comply with Canada's Anti-Spam Legislation (CASL). You may withdraw consent to receive such messages at any time by contacting us at info@planbeacon.ca or by using the unsubscribe mechanism in any message you receive.

5. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. We may use analytics tools such as Google Analytics to collect aggregated, anonymized data about site traffic and usage patterns.

You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Lead inquiry information is generally retained for up to 12 months to allow for follow-up and to maintain records of our service activities, after which it is securely deleted or anonymized.

7. Your Rights Under Alberta PIPA and PIPEDA

Under Alberta's PIPA and PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to the collection, use, or disclosure of your information (subject to legal and contractual restrictions)
• Request that we delete your personal information, subject to applicable legal requirements
• File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta

To exercise these rights, contact us at info@planbeacon.ca. We will respond within 30 days as required under applicable legislation.

8. Security

We take reasonable organizational and technical steps to protect personal information from unauthorized access, use, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites, including provider websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

You may also contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta if you have unresolved concerns.